Frequently Asked Questions
Discover everything you need to know about your Mugler experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer complimentary returns within 30 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. Our silhouettes are designed for a precise fit; if you are between sizes, we generally recommend sizing up for structured pieces.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and selected service level.
Are your products authentic?
All items purchased through the official Mugler online boutique are guaranteed authentic and come with a certificate of authenticity where applicable.